TERRIBLE CELL PHONE CLAIM HANDLING ...HORRIBLE AND DISGUSTING SERVICE

Very disappointed with Edgars store and Hollard cell phone insurance administered by Finrite. On the 30th May I submitted a cell phone claim at Edgars cell phone department in Alberton and the stuff only forwarded my claim on the 1st June. As a loyal customer I decided to do a follow up call to Alberton Edgars store on the 3rd June to find out how far my claim processes was to my surprise I was told that some one will call me back from the store and that never happened. I then took further steps to send an email to Finrite regarding my claim on the 4th june then in no time I was contacted 5th june by an Agent from Finrite saying that they had not received any claim from Edgars store and that the was no claim sent through from Edgars staff.I rushed to the store to find out what had happened to my claim at Edgars .The Edgars Cell phone department Employee showed me on the system that they had captured my claim on the system and forward it to Finrite Claims on the 1st June.I get very worried as I have been very loyal to Hollard with payments every month but when it is time for them to live up to their end of the deal this is how customers are handled ,we are made to run up and down and we are left in the dark with no sufficient information as to what is happening with our claim .Is this how customers must fight on emails in order for their claim to go through if so then this is the worst ever insurance on earth and would never EVER recommend it to Anyone on this Earth.