TERRIBLE ATTITUDE FROM EDGARS STAFF

My mother went through to Edgars Sandton to exchange 2 pairs of sissyboy pants. The staff member assisting would not exchange them as my mom was out by 4 days on the return policy. She bought them on the 7th Sep. She still had the receipt and the tags were still on the items. She just wanted to return them for a bigger size. On asking to speak to the manager another person came out and also refused to assist her. She mentioned that then they might as well bring her scissors to cut up her Edgars card, because she will never shop there again. To which this manager actually brought out a pair of scissors to hand over to my mother to cut up her card!!!! Which she did out of total frustration! What happened to client service??? My mother then proceeded to the Greenstone branch who exchanged her items for her! Edgars has now lost a loyal customer, as she will not shop at Edgars again, and neither will her family!!