RF
Roslind F
1 reviews | Active since Oct 2011
16 Feb 2016, 11:34
Terrible Attitude
On Sunday morning (14th February 2016) I went into your store - Mac Cosmetics in Edgars Mall of the South.<br> I received the most disgusting service there, I walked in and was ignored because all the consultants where chatting to each other and doing their own makeup. Eventually when I went to one of them, I asked for if they have a product, the consultant responded with NO! and walked away... <br> This is really really bad customer service!!! I am very disappointed in MAC Cosmetics and Edgars!
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Edgars's replyOfficial
16 Feb 2016, 14:16Hello Roslind February,
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply16 Feb 2016, 14:16
Official
Hello Roslind February,
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,