MS
Muhammad S
1 reviews | Active since Jun 2016
20 Jun 2016, 07:45
Terrible Application Response
<p>I recently app**** online for an Edgars account. This is my 3rd time applying since the previous 2 were just the same.</p> <p>It has been over 4 working days and I have to keep calling in to get info on the outcome of my application. The lady that answers seems to be very unfriendly and not willing to help. Seriously the service is putrid. They keep saying that the application is pending and I will receive an sms but nothing seems to be happening.</p> <p>Really Edgars, this service I have received so far is terrible. Are you trying to lose clients or gain them?</p>
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Replies (2)
Edgars's replyOfficial
21 Jun 2016, 10:43We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ********** 341/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply21 Jun 2016, 10:43
Official
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ********** 341/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
21 Jun 2016, 10:44We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply21 Jun 2016, 10:44
Official
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,