1 reviews | Active since Apr 2018
Terrible and pathetic service..... again....
I ordered a pair of size 7 boots on 2 April 2018 and was charged R65 delivery fee. The local Edgars stores phone me during the following week to say I must collect my order even though I paid a fee for ot to be delivered at work. So I collect my order, get home, open the package only to see they have given me a size 5!!!!! I was seriously peed off. So i return the boots and ordered a new pair online again on 8 April and then chose for it to be delivered to the Edgars store.
It is day number 5 and i still have not received a call to say that my boots are here. There is no way of tracking your purchase online either if you have it delivered to the store. I have tried calling the service centre. Put you through to 20 people who don’t know who or what to do.
So frustrating.
I just want my boots that i paid for. What can be so difficult??? Never again and wont recommend to anyone.
Thank you for bringing this matter to our attention .Apologies for the delayed delivery of your boots.Kindly note that we will escalate your query to our online team for urgent feedback.***/go
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention .Apologies for the delayed delivery of your boots.Kindly note that we will escalate your query to our online team for urgent feedback.***/go
Kind regards
The Edgar's Customer Experience Team
