CS
Clair S

1 reviews | Active since Apr 2018

12 Apr 2018, 19:52

Terrible and pathetic service..... again....

I ordered a pair of size 7 boots on 2 April 2018 and was charged R65 delivery fee. The local Edgars stores phone me during the following week to say I must collect my order even though I paid a fee for ot to be delivered at work. So I collect my order, get home, open the package only to see they have given me a size 5!!!!! I was seriously peed off. So i return the boots and ordered a new pair online again on 8 April and then chose for it to be delivered to the Edgars store.

It is day number 5 and i still have not received a call to say that my boots are here. There is no way of tracking your purchase online either if you have it delivered to the store. I have tried calling the service centre. Put you through to 20 people who don’t know who or what to do.

So frustrating.

I just want my boots that i paid for. What can be so difficult??? Never again and wont recommend to anyone.

0
Replies (2)
Edgars
Edgars's reply13 Apr 2018, 14:44
Official

Thank you for bringing this matter to our attention .Apologies for the delayed delivery of your boots.Kindly note that we will escalate your query to our online team for urgent feedback.***/go

Kind regards

The Edgar's Customer Experience Team

CS
Clair S's update17 Apr 2018, 18:07
Reviewer Update
Still no one has contacted me, I phoned the call centre on 13 April who said my package would be delivered that day. Phoned Edgars branch on 13th, no package, phoned again on 16 April. No delivery. Phoned call centre again on 16 April. Why can’t you see on your system what the problem is???? Yet I have to pay the installment on these boots that I have not received. Please get competent people to sort this out????