Terrible all-round service

I placed an online order for black Friday on 29/11 and received apology mails on the delay on my order but that it was still on track to reach me. Today (17/12) they decided to let me know that they have decided to cancel my order, for which I feel that they could have at least personally contacted me. I then tried to contact the call centre as well as the store (Edgars Canal Walk) without success. I waited for the call centre to answer for 25min in total (after 7.5min the call cuts) before giving up. Edgars obviously has no respect for the customer (clearly seen by all the poor reviews without responses). Edgars, if you care about customers then rather offer them other options before just cancelling orders after 2.5 weeks of having your customers wait and at least respond to customer concerns. Your poor customer service and lack of consideration is probably the reason that you are going out of business.