1 reviews | Active since Mar 2017
Terms & Conditions - 7 day old phone
<p>I bought a cell phone at Edgars Connect on the 27th of Feb for my sisters birthday which was on the 5th of March. Yesterday, (06.03.2017) the phone started giving us problems (the one button doesnt want to work). Phone this morning, the tell me they can only help me by sending the phone away which could take 21 WORKING days. Brand new phone and its a few hours over the "7 day" return period or whatever they call it. According to the consumer act of 2008, you have 10 working days to rertun the product and get a refund. I'm horrified that Edgars can only guarantee their products for exactly 7 days. Not even 7 working days. Phoned their head office, literally about 10 times, only to get cut off each time. So now im stuck with a phone that is half working and a very unhappy kiddie who just wanted a decent phone. Love the level of service help these days.</p> <p> </p>
We have escalated the complaint to the Edgars Connect Chasedene Petemaritzburg mall management to address as our valued customer is not happy that you were not assisted accordingly regarding the faulty handset query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Connect Chasedene Petemaritzburg mall management to address as our valued customer is not happy that you were not assisted accordingly regarding the faulty handset query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for the speedy response. Looking forward to the feedback.
Thank you for the speedy response. Looking forward to the feedback.