1 reviews | Active since Oct 2012
TERMS CHANGES | WHAT A SHOCKER
<p>Receiving an email last night about the so called terms changes - was I shocked/upset. The first thing that went through my mind was, when I initially app**** for this account/credit almost 6 years ago, could be longer can't even remember this was a 6 MONTH INTEREST FREE account. Now all of a sudden this changed?? And there is now a monthly service fee?? Okay so now you are going to say, but sir you signed for this. So lets start there - 1. I can't recall signing for anything, 2. If I did, I was not properly informed by your so called trained staff, because if i was you would have known about this. 3. Your staff just letting customers sign, without informing them - and yes you will say but you signed, yes most of the times we are in a hurry/I could have signed for a credit limit increase/purchases, because staff does not inform you properly. 4. My wife could have signed - wihtout knowing, because you just let her buy and sign on my behalf without even questioning, asking for permission or identification. </p> <p> </p> <p>Now let me tell you, I will most certainly close my account, and I promise you I will never buy from an Edgars or related store ever again. And I will ensure that everyone I know will do the same. Just like you have your reasons for chaning your terms, we as customers have reasons for having an INTEREST FREE account. And yes I know you will think that this is only one customer complaining, just think if a million customers feel like this - you will certainly loose money.</p>
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and condition.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Kindly note your account is still on a 6 month plan.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and condition.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Kindly note your account is still on a 6 month plan.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,