Teribble service at a Clothing store

I recently experienced horrifying service at Edgars Eastpoint Mall. Where I had visited to do some shopping and apparently I was told that my account was blocked due to *****. As a valued customer for 14 years. I had never experienced such and up until now I have not received any feedback on any investigations done. I had walked into the store just after 14:30 on a Sunday and was informed of the block after phoning their ***** department. I waited until the store closed at 5pm where I was told the account had been unblocked and while waiting on the line to confirm ID had been received the consultant on the phone dropped the phone on my ear. I had to walk away with no purchases that day because they **** saying my account was blocked and after all verifications were done. I have not received a call from the store.