MD
Maria D
1 reviews | Active since Oct 2014
11 Apr 2022, 13:12
TEN STEPS BACK
1. I JUST RECEIVED MY STATEMENT, ITS GOT MY OLD NAMES
I CALLED EDCON A FEW YEARS BACK TO LET THEM KNOW/INFORM(I TOOK THE EFFORT) THAT MY NAMES HAVE BEEN CHANGED.
2. I CANNOT SEE MY PURCHASE SECOND PURCHASE FROM LUXEBOX ON MY STATEMENT.
Helpful (0)
Replies (13)0
Replies (13)
Edgars's replyOfficial
11 Apr 2022, 13:19Dear Maria.
Trust you well.
We're very sorry to hear this. Please send us your ID number and account number so that we can assist you with this.
Thank you and take care.
Trust you well.
We're very sorry to hear this. Please send us your ID number and account number so that we can assist you with this.
Thank you and take care.
Best regards,
Edgars's reply11 Apr 2022, 13:19
Official
Dear Maria.
Trust you well.
We're very sorry to hear this. Please send us your ID number and account number so that we can assist you with this.
Thank you and take care.
Trust you well.
We're very sorry to hear this. Please send us your ID number and account number so that we can assist you with this.
Thank you and take care.
Best regards,
MD
Maria D's updateReviewer Update
11 Apr 2022, 13:36***
MD
Maria D's update11 Apr 2022, 13:36
Reviewer Update
***
Edgars's replyOfficial
11 Apr 2022, 13:51Dear Maria.
Please forward your account number as well.
I need to send all details to RCS to assist you further.
thank you and take care.
Please forward your account number as well.
I need to send all details to RCS to assist you further.
thank you and take care.
Best regards,
Edgars's reply11 Apr 2022, 13:51
Official
Dear Maria.
Please forward your account number as well.
I need to send all details to RCS to assist you further.
thank you and take care.
Please forward your account number as well.
I need to send all details to RCS to assist you further.
thank you and take care.
Best regards,
MD
Maria D's updateReviewer Update
11 Apr 2022, 13:54***
MD
Maria D's update11 Apr 2022, 13:54
Reviewer Update
***
Edgars's replyOfficial
11 Apr 2022, 14:37Thank you Maria.
The query is escalated to RCS and feedback will be provided,.
The query is escalated to RCS and feedback will be provided,.
Best regards,
Edgars's reply11 Apr 2022, 14:37
Official
Thank you Maria.
The query is escalated to RCS and feedback will be provided,.
The query is escalated to RCS and feedback will be provided,.
Best regards,
MD
Maria D's updateReviewer Update
13 Apr 2022, 10:11I see Feedback takes 10 Ten years @ Edgars anyway
MD
Maria D's update13 Apr 2022, 10:11
Reviewer Update
I see Feedback takes 10 Ten years @ Edgars anyway
MD
Maria D's updateReviewer Update
13 Apr 2022, 12:06I am now being asked for the same document that I SENT TWO YEARS AGO, IF YOU SEE MY PREVIOUS STATEMENTS, IT WAS CORRECT. THAT MEANS YOU GUYS LOST THEM.
MD
Maria D's update13 Apr 2022, 12:06
Reviewer Update
I am now being asked for the same document that I SENT TWO YEARS AGO, IF YOU SEE MY PREVIOUS STATEMENTS, IT WAS CORRECT. THAT MEANS YOU GUYS LOST THEM.
Edgars's replyOfficial
13 Apr 2022, 12:06Good day Maria.
Feedback has been provided by RCS on change of details .
Statements emailed to you by RCS as well concerning purchases made.
In order to change your name, we will need the following documents: e- mail to *** A certified copy of your green bar-coded ID (old and new)
A letter from Home Affairs
Thank you and take care
Feedback has been provided by RCS on change of details .
Statements emailed to you by RCS as well concerning purchases made.
In order to change your name, we will need the following documents: e- mail to *** A certified copy of your green bar-coded ID (old and new)
A letter from Home Affairs
Thank you and take care
Best regards,
Edgars's reply13 Apr 2022, 12:06
Official
Good day Maria.
Feedback has been provided by RCS on change of details .
Statements emailed to you by RCS as well concerning purchases made.
In order to change your name, we will need the following documents: e- mail to *** A certified copy of your green bar-coded ID (old and new)
A letter from Home Affairs
Thank you and take care
Feedback has been provided by RCS on change of details .
Statements emailed to you by RCS as well concerning purchases made.
In order to change your name, we will need the following documents: e- mail to *** A certified copy of your green bar-coded ID (old and new)
A letter from Home Affairs
Thank you and take care
Best regards,
MD
Maria D's updateReviewer Update
13 Apr 2022, 12:18 IF YOU SEE MY PREVIOUS STATEMENTS, IT WAS CORRECT. THAT MEANS YOU GUYS LOST THEM. ILL BE REPORTING THIS TO NCA AND OMBUDS
MD
Maria D's update13 Apr 2022, 12:18
Reviewer Update
IF YOU SEE MY PREVIOUS STATEMENTS, IT WAS CORRECT. THAT MEANS YOU GUYS LOST THEM. ILL BE REPORTING THIS TO NCA AND OMBUDS
MD
Maria D's updateReviewer Update
13 Apr 2022, 12:19THE STATEMENTS DO NOT SHOW THE SECOND LUXEBOX PURCHASE JUST THE FIRST PURCHASE. THAT MEANS I CANNOT GET THE ITEM FIXED OR REFUNDED. WHERE IS THE SECOND PURCHASE?
MD
Maria D's update13 Apr 2022, 12:19
Reviewer Update
THE STATEMENTS DO NOT SHOW THE SECOND LUXEBOX PURCHASE JUST THE FIRST PURCHASE. THAT MEANS I CANNOT GET THE ITEM FIXED OR REFUNDED. WHERE IS THE SECOND PURCHASE?
Edgars's replyOfficial
19 Apr 2022, 15:23Good day Maria.
Trust you well.
RCS has made contact with you concerning you purchase query.
Thank you and take care.
Trust you well.
RCS has made contact with you concerning you purchase query.
Thank you and take care.
Best regards,
Edgars's reply19 Apr 2022, 15:23
Official
Good day Maria.
Trust you well.
RCS has made contact with you concerning you purchase query.
Thank you and take care.
Trust you well.
RCS has made contact with you concerning you purchase query.
Thank you and take care.
Best regards,
MD
Maria D's updateReviewer Update
20 Apr 2022, 11:42Purchase query resolved. You may close the complaint.
MD
Maria D's update20 Apr 2022, 11:42
Reviewer Update
Purchase query resolved. You may close the complaint.
Edgars's replyOfficial
20 Apr 2022, 12:01Good day Maria.
Thank you for your patience in resolving your complaint.
Thank you and take care.
Thank you for your patience in resolving your complaint.
Thank you and take care.
Best regards,
Edgars's reply20 Apr 2022, 12:01
Official
Good day Maria.
Thank you for your patience in resolving your complaint.
Thank you and take care.
Thank you for your patience in resolving your complaint.
Thank you and take care.
Best regards,