Telesales **********ly activated Club VIP

I don't bother viewing my statements, however when i did in December 2015, I found that the VIP Club has been activated, and i have been paying R60 per month extra since April. I went into Gateway Edgars and was connected to a call center agent who cancelled the membership, but told me that she wont be able to reverse the R500+ amount that I had unknowingly been billed for unless she requests a recording that would take 7 days. I went back on the 28/12/2015 and was directed to the call center again who now told me that only the agent who assisted me 1st would be able to assist me again, and that she isn't at work, but will call me back the next day. It has now been well over a month, with no call back and assistance on the matter. Edgars poor staff choice and training now costs me time and money to get the amount reversed, as it is still incurring interest. I only wonder how many of their clients have been de*****ed in this manner, and still have no way of getting their money back, because of either lazy staff, or maybe edgars doesn't want us helped, because they know that NO MATTER WHAT ***** THEY DO, CONSUMERS HAVE TO PAY, OR HAVE OUR CREDIT SCORES NEGATIVELY AFFECTED. #UNFAIR