Telephonic haras*****t
<p>I get numerous calls from Edgars - Thanks to "True Caller" every day, without exception. If I answer the call, the call is terminated. This started after some tele-sales call turned sour, the guy did not want to take no for an answer. I feel this is sadistic, and borders insanity. I thing whomever is wasting his/her time on giving me the calls, just to terminate the call when I answer, is costing his own company money, and should be dealt with accordingly. The only reason I have an Edgars account is to have a tick in the box with my bank. I am sure that I should be able to tick the same box with accounts elsewhere. I wanted to close this down telephonically, but after being on hold with the 0800.. number for 30 minutes, I terminated the call. Needless to say, the number for the accounts department listed on the Edgars website, "does not exist.." So *** Edgars? Can't get through to find out what is going on, nor can I talk to whomever is phoning me every day, it actually is a bit ironic. Please stop the calls, then I'll close the account when I have time to open a few elsewhere.</p>
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Edgars's replyOfficial
20 Dec 2016, 19:32We have received your enquiry. We sincerely apologize for the late response due to our site being offline.The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2016, 19:32
Official
We have received your enquiry. We sincerely apologize for the late response due to our site being offline.The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
20 Dec 2016, 19:33We have received your enquiry. We sincerely apologize for the late response due to our site being offline.The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2016, 19:33
Official
We have received your enquiry. We sincerely apologize for the late response due to our site being offline.The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,