1 reviews | Active since Nov 2018
Taking Your Money Even If You Say NO
This is blatant *****ing! I opened my account with Edgars 1 week ago on the 19th of November. On the day I collected my card, I asked the lady in store if there was any extras on my account - insurance, dental plan ect. She informed me there was but called into the call center for me to help remove whatever it was ( I don't even know what it was - I just knew I didn't want any extra costs) The lady on the phone was just as helpful in removing it and asked me why and I told her that I do not want anything extra on my account as I have never used it before it is just a waste of money. A week later I get sms telling me my Edgars Personal Accident policy and my Edgars Dental policy have been enrolled and the T&Cs will be sent within 30 days. I specifically requested that nothing is added to my account. I have no idea what I would be paying for them because they conveniently left that off. I have to wait up to a month to get my T&Cs. And I got no phone call asking if I would like to add these policies in the first place. That is absolute *******. Now how do I know that next month, someone isn't just going to add more policies to my account without me knowing? Or if they are going to re-add the policies I had to cancel AGAIN. Do I now have to call in every month to make sure I am not giving my money to Edgars for things I don't want?
Please accept our sincere apologies for the inconvenience caused to you. The only other fees that will remain are (Account Protection Plan & Service Fee) Should you require further assistance do not hesitate to contact us on ***
***/GO
Kind regards
The Edgars Customer Experience Team
Please accept our sincere apologies for the inconvenience caused to you. The only other fees that will remain are (Account Protection Plan & Service Fee) Should you require further assistance do not hesitate to contact us on ***
***/GO
Kind regards
The Edgars Customer Experience Team
