KW
Kelly W

1 reviews | Active since Nov 2018

26 Nov 2018, 12:59

Taking Your Money Even If You Say NO

This is blatant *****ing! I opened my account with Edgars 1 week ago on the 19th of November. On the day I collected my card, I asked the lady in store if there was any extras on my account - insurance, dental plan ect. She informed me there was but called into the call center for me to help remove whatever it was ( I don't even know what it was - I just knew I didn't want any extra costs) The lady on the phone was just as helpful in removing it and asked me why and I told her that I do not want anything extra on my account as I have never used it before it is just a waste of money. A week later I get sms telling me my Edgars Personal Accident policy and my Edgars Dental policy have been enrolled and the T&Cs will be sent within 30 days. I specifically requested that nothing is added to my account. I have no idea what I would be paying for them because they conveniently left that off. I have to wait up to a month to get my T&Cs. And I got no phone call asking if I would like to add these policies in the first place. That is absolute *******. Now how do I know that next month, someone isn't just going to add more policies to my account without me knowing? Or if they are going to re-add the policies I had to cancel AGAIN. Do I now have to call in every month to make sure I am not giving my money to Edgars for things I don't want?

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Replies (1)
Edgars
Edgars's reply26 Nov 2018, 17:13
Official
Thank you for making contact with us regarding your account billing. Kindly note that the financial services products have been cancelled on your account . We will request for the part month fees to be reversed on your account  and feedback will be provided . 
Please accept our sincere apologies for the inconvenience caused to you. The only other fees that will remain are (Account Protection Plan & Service Fee) Should you require further assistance do not hesitate to contact us on ***

***/GO

Kind regards

The Edgars Customer Experience Team