NK
Naushenah K

1 reviews | Active since Jun 2012

18 Aug 2016, 08:31

Takes two weeks to send confirmation of account closure.

<p>Tired of calling the call center to obtain proof of account closure. What's the big deal? I requested this at the beginning of August. I'm still waiting. It cannot possibly be in the queue still. I was advised that it would come through within 24 to 48 hours. Perhaps they meant 24 to 48 days. </p>

0
Replies (1)
Edgars
Edgars's reply15 Sept 2016, 10:24
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query is being attended to by our account department on the 22 August 2016.

We must apologise for the inconvenience caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***