Taken over by Nimble Pay - Not a clue on communication or credit control

I received a notice my account needed to be settled immediately even though monthly instalments are made timeously. I was informed this morning that Nimble Pay have taken over the accounts. All accounts are to be settled immediately and your account will be closed. If you cannot settle your balance immediately you must make a payment plan then they will close your account and you must reopen your account. Sometime in the future they will inform people but cannot say when. In spite of the communication from Edgars to carry on paying your account as usual.