1 reviews | Active since Jul 2015
Tag price not honored
<p>I came accross a shirt that was marked down from R399 to R99. When i wanted to pay for it I was told the price was wrong. The department manager and the store manager refused for me to pay for the item at the marked price. I took a video of the the price and where the store manager refuses to let me purchase the shirt at the marked price. I was even told that it is not their fault and that the product code was wrong. I'm still wondering why that should be my problem. The department manager even starting getting aggressive with me. I wanted them to check the security footage to make sure that I did swop a tag myself, but nobody wants to listen to a PAYING CUSTOMER. I guess edgars dont care about customers.</p>
Kindly note that as discussed over the phone. We have escalated the complaint to the Edgars Clear water mall management to address as our valued customer is not happy that you were charged incorrectly for a marked down item. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Kindly note that as discussed over the phone. We have escalated the complaint to the Edgars Clear water mall management to address as our valued customer is not happy that you were charged incorrectly for a marked down item. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.