Systems are down

After trying to open an account with edgars I was told to email them 3 months bank statements which I happily did after which they told me that they cant open them so i need to send them again which I did. Went into the store at which point the gentleman working there has send it another 3 times at which point they told me that they cant open and so my account will remain pending. Today the lady at the store sent it to them another 2 times and yet again it is the same story. I have sent it to them again today to no avail. This is shocking service and I cant understand why you would offer a service if you cant deliver.