1 reviews | Active since Jun 2011
Suspicious actions by staff member
<p>Paid my Edgars account at Edgars active Malelane - Spar shopping centre. Lady behind the till proceeded to swipe my Edgars card before handing it back to me and me exiting the store. I picked up on what she did, and asked why did she swipe my card again, and she denied it, when I looked on the screen my account was open and able to purchase and she mumbled somehting about wanted to check my thank you points balance. Very sly and suspicious, luckily I picked up on it.</p>
Kindly note we tried contacting at about 10:38 but could not reach you. ( unable to leave a voice message).
We would like to thank you for your honest feedback in regards to your overall service experience at our Edgars Active Malelane store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised that your service experience is reported to the stores management team in order to implement corrective measures with staff.
Please find below reference number for this query:
***/GO
Should you need any further ***istance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting at about 10:38 but could not reach you. ( unable to leave a voice message).
We would like to thank you for your honest feedback in regards to your overall service experience at our Edgars Active Malelane store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised that your service experience is reported to the stores management team in order to implement corrective measures with staff.
Please find below reference number for this query:
***/GO
Should you need any further ***istance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***