1 reviews | Active since Apr 2012
Surveys mean nothing
Dear Red Square<br> Yet again after shopping at one of your branches I receive your obligatory SURVEY - which I have filled in with the same complaint every single time!<br> Does ANYONE EVER READ YOUR SURVEYS?!<br> <br> Your Waverley branch in Pretoria has the most amazing staff - but they have nothing to sell! There has been NO STOCK for months on end - how the heck do they and Edcon make any targets with this dismal situation? It goes beyond me! I NEVER EVER find anything there and would like to know when you are closing this branch as this seems to be the goal. <br> Why is this store ignored by your management?<br> How can your staff stay motivated if they have nothing to sell?<br> Just wondered.<br> <br>
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. Kindly be advised that stock is allocated to stores based on the research buying pattern and therefore in selected stores you will find limited stock or no stock available. However, to accommodate all our customers, fashion hotline was introduced, please query an item in store via fashion hotline and you will receive assistance accordingly.
We appreciate your honest feedback. Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
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Best regards,
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. Kindly be advised that stock is allocated to stores based on the research buying pattern and therefore in selected stores you will find limited stock or no stock available. However, to accommodate all our customers, fashion hotline was introduced, please query an item in store via fashion hotline and you will receive assistance accordingly.
We appreciate your honest feedback. Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,