Supper ****ty Service

I placed an online order on 3 May 2020 (Order Number: #***) and received a confirmation email at 06:06 AM on 4 May 2020 – an order amounting to R 1709.77. Since then I have received NO feedback despite sending over 15 emails and trying to reach their so-called customer care telephone line. While I have an understanding about Lock Down, surely a simple reply would suffice – the automatic response email says I will be contacted within 48 hours, but it has been over a MONTH now and I fear Edgars have either forgotten about my order or simply took the money due to their financial woes. I don’t like to do these kind of things (publicly calling someone out) but this is not only unprofessional but in contrast with the Consumer Act.