1 reviews | Active since Dec 2015
super super super bad customer service
Standing in the longest line ever. This I can handle<br> What I cannot handle is standing in the longest line ever while there are about 20 staff members behind the counter, chatting and laughing in their native language, completely ignoring the long line of miserable clients.<br> No customer interaction once you actually reach the front. No one greeted me, smiled or acknowledged that I am there... Super slow service interrupted by other staff members. And then finally, they don't take the electronic alarm tags of the garments. I have had to return clothing at two separate occasions, i.e. when I get home and want to wear the clothes, the big bulky thing is still attached to it. This happened on occasions.. meaning they did not alarm when I left the store. On a few other occasions, the alarm goes off as I leave the store. Embarrassing and time consuming. I have done my last shopping at Edgars, never again. I am sure no one will even respond, but I hope other people reading this, will also decide never to shop there again.<br>
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and it is with great displeasure to hear that this was not the case. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and it is with great displeasure to hear that this was not the case. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***