Super charging my account and refusing to give me my statement!!

When I opened my edgars account about a year and a half ago I specifically asked "How much interest do you charge per month" to which I was told Nothing. When I missed my first payment due to my long working hours I again asked the call centre lady "How much interest do you charge" and I was told nothing. Now I have been paying my account on time every month since and even over paying for a few months and 3 months ago I realized that even though my account had been paid on time there was a charge of approximately R2 being added EVERYDAY!! Then I emailed about 3 different email addresses listed for edgars asking for my account statements and the only response that I every recieved for at least half a dozen emails sent was the statement from a miss VAN DEN TOP in Stanton!!! Then I rep**** giving my details AGAIN and never received a response. I haven't paid my account in two months because it seems like the only way to get your attention and STILL the staff was *********** and I still did not receive the statement that I requested but you have the audacity to demand my payment?? I was informed by your lady over the phone that interest was accumulating because of my late payment but she couldn't tell me at what percentage an to what extent! But from what I can gather you have already added R300 on top in the period of 1 month and I am fairly certain that you were charging me those exact same late fees when I was paying! Your Service is Disgraceful. Your charges are **********. Your staffs lack of education is disgraceful. Your refusal to give me my statements is ********** and I have the right to with hold payment until such time I get service and my account is rectified. I will be calling the NCR if I do not receive service by day end today.