AV
Aloise V
1 reviews | Active since Mar 2015
02 Nov 2015, 11:53
Super bad customer service!!!
After we asked to apply for an Edgars account the person responsable opened a Jet account. We then again asked that we want an Edgars account, NOT a Jet account. We buy all our baby stuff at Edgars, NOT Jet. They then told me that it is now MY responsibility to close the Jet and open a new Edgars account. Does Edgars do good enough that they don't need aby clients, because they keep on sending us to Jet? Edgars will not see me again anytime soon!!!
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Replies (1)
Edgars's replyOfficial
03 Nov 2015, 15:26Hello Aloetjie93,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edgars's reply03 Nov 2015, 15:26
Official
Hello Aloetjie93,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,