Sunglass Hut South Africa not capable of repairing the brands under its umbrella

Sunglass Hut represents the top Sunglass brands in the World,yet fails them miserably when it comes to service. Firstly I have to question the quality of the recent Rayban products as I have bought- 2 pairs the past 7 years, the the lenses have delaminated i.e. formed bubbles within 3 years. My last enquiry started 4 January 2021. It took me 5 contact attempts and 3 weeks just to get to a Quote stage. Having paid the same day I received the Quote, having sent a POP to the same address I received the Quote from, I was surprised 3 weeks later to have my Job Ticket cancelled due to non-payment! Of course the Office manager, Ronan , claims to not have received any POP regardless of me providing proof that I have sent this on 2 occasions. Then Ronan, the Repairs manager at Sunglass Hit SA, tells me there is only one person servicing Repairs.How is this possible that a multitude of brands are only serviced by a single person in South Africa? Please let me advise you, rather go direct to your local optometrist or do not buy any brands from the Sunglass Hut franchise in South Africa. I hope the Italians who own and run SHG internationally will wake up before it is too late.