DE
Dewald E
1 reviews | Active since Nov 2010
17 Dec 2016, 13:39
Such a headache
<p>I have been a loyal customer of Edgars for a good 12 years, but every year their cleint customer services over the phone degrades. i have been upgraded to the so calle "VIP" club....wish I did not change a thing...they still had my old telephone number on their system, even after asking to upgarde it, I have not been able to use any of my last 3 attempted club cards to go to the movies in just over a year...I despise the service, the incompetence of their employees and it is not a pleasure anymore dealing with their employees. Most of them have bad attitudes or are just plainly stated...well, rather as nice a spossible, not too sharp. Will pay off what is left and close my account, because as other shops are getting better, they are going down the drain!</p>
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Replies (2)
Edgars's replyOfficial
21 Dec 2016, 17:37We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. The Edcon management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 17:37
Official
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. The Edcon management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Dec 2016, 17:37We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. The Edcon management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 17:37
Official
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. The Edcon management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,