Subscriptions just added to account.

I receive my statement from edgars via email every month, I do not really check it. I did recently and saw that I am being charged for a cell c subscription fee. I am not even using cell c and never did. I was not even aware of such a subscription. It was just added by the company without me knowing of it. I went in to see the branch and they phoned to find out what was going on, and I was told I will be contacted. I never was and afrer about 2 weeks I went in again and spoke to a manager. She again took my details and said she will find out and contact me back. She also never did. They also picked up I have been charged this amount since last year July allready. So they put a subscription fee on my account without me knowing and for something if never used and won't ever use. Now I am not getting a reply from Edgars on what's wrong and when will it be sorted and when I will be paid back the money. I gathered that other customers are experiencing the same problem. I have been a loyal customer for a long time now, but the service I am getting now is very bad. How can a company just put extra fees on your account for something that is not applicable to a person.