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Item: Edgars
Rating: 2
Author: Antonio F

I have been charged for Mobile Content for over 6 months now. I queried. Got a response and it was cancelled and refunded in January. For the last 3 months you are still charging me for a service that I did not consent to. Clearly to me that is *****! I demand a refund & 'Cancellation' of this service, even though I did not consent to it!! It seems I'm not the only one that has this complaint.

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Replies (1)

Edgars's replyOfficial

16 Apr 2015, 10:27

Hello antoboy123,

We are deeply sorry for the Mobile Content that was enrolled without your consent. Kindly note we have referred this matter to the RMCS department to cancel the mobile content and credit your account. Please accept our sincere apology for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,

Edgars's reply16 Apr 2015, 10:27

Official

Best regards,

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