CD
Claudine D
1 reviews | Active since Jul 2015
13 Jul 2015, 13:28
Subscription to airtime without my consent
On my latest account statement there are two subscriptions added to my account without my consent. Please remove this from my account and refund these costs.<br> <br> Details as follow:<br> 19/06/15 Sms airtime subscription R25.00<br> 06/07/15 Cell C airtime subscription fee R25.00<br> <br> This is extremely worrisome that subscriptions could be added to my account without any consent. Please address this soonest.<br> <br> Thank you.
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Edgars's replyOfficial
15 Jul 2015, 08:40Hello Florett,
It is with great displeasure to hear that you have been enrolled for cell phone subscription without your consent. Please note we have referred this query to the RMCS department to address. We assure you the amount debited will be reversed.Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you have been enrolled for cell phone subscription without your consent. Please note we have referred this query to the RMCS department to address. We assure you the amount debited will be reversed.Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply15 Jul 2015, 08:40
Official
Hello Florett,
It is with great displeasure to hear that you have been enrolled for cell phone subscription without your consent. Please note we have referred this query to the RMCS department to address. We assure you the amount debited will be reversed.Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you have been enrolled for cell phone subscription without your consent. Please note we have referred this query to the RMCS department to address. We assure you the amount debited will be reversed.Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***