MS
Meg S
1 reviews | Active since Oct 2019
28 Oct 2019, 11:09
Subscription and Airtime which
I did receive a prompt reply from Edgar's apologising and stating that they would look into my grievance and revert to me in five working days. This was their reply "with regards to recent Airtime inquiry with EDCON, kindly note that your query has been processed. The cancellation has been processed. A refund has been declined as customer took up the subscription. As per the call recording, the sale is valid. Regards Customer Services". I have never had an subscription or bought airtime from Edgars/EDcon - frankly I didn't know I could. In the meantime MBD, a debt collecting company has been contacting me regarding my arrears offering me affordable payment terms which will ensure i settle my debt and prevent additional costs. I have asked Edcon to send me the voice recording.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
28 Oct 2019, 13:02Hi Meg
Thank you once again for making contact with us regarding the airtime billing on your account.
We have requested for a copy of the call recording and we will contact you once received.
We apologise for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us regarding the airtime billing on your account.
We have requested for a copy of the call recording and we will contact you once received.
We apologise for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply28 Oct 2019, 13:02
Official
Hi Meg
Thank you once again for making contact with us regarding the airtime billing on your account.
We have requested for a copy of the call recording and we will contact you once received.
We apologise for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us regarding the airtime billing on your account.
We have requested for a copy of the call recording and we will contact you once received.
We apologise for the frustrations caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
MS
Meg S's updateReviewer Update
28 Oct 2019, 14:27I would also like the proof of authorization for subscription and purchase of airtime. I have the dates of purchase and would like to know which cell numbers these were requested for. I would also like to close my Edgars account with immediate effect.
MS
Meg S's update28 Oct 2019, 14:27
Reviewer Update
I would also like the proof of authorization for subscription and purchase of airtime. I have the dates of purchase and would like to know which cell numbers these were requested for. I would also like to close my Edgars account with immediate effect.