mB
mark B
1 reviews | Active since Jan 2013
13 Jul 2015, 14:45
Subscribed and charged without Authorisation
I have recently learnt that I am a VIP member of the Edcon (Edgars) group and have been charged as such for the last 4 months. <br> <br> How this occurred is beyond me. I use my edgars account as purely a rewards account. I never use any credit facility and as such make certain I never owe any money.<br> <br> So how the heck do I suddenly get subscribed to VIP account. <br> <br> Edgars have either tried to take me for a fool or they are ***********. Either way I will do my best to avoid the Edcon group (Edgars, Jet, CNA and Boardmans).
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Edgars's replyOfficial
15 Jul 2015, 09:33Hello mark.bols,
Thank you for raising your apprehensions with us. Please be advised Club VIP has been cancelled and the amount debited has been reversed back into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised Club VIP has been cancelled and the amount debited has been reversed back into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jul 2015, 09:33
Official
Hello mark.bols,
Thank you for raising your apprehensions with us. Please be advised Club VIP has been cancelled and the amount debited has been reversed back into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised Club VIP has been cancelled and the amount debited has been reversed back into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,