BP
Byron P
1 reviews | Active since May 2011
22 Feb 2016, 11:35
Submitted 3 same Queries not resolved
Hello<br> <br> Since my issue has not been resolved and I am not wasting anymore time. Please give me the onbudmans details so that I can contact them regarding the issue.
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Edgars's replyOfficial
22 Feb 2016, 12:20Hello dupmaster,
As discussed telephonically thank you for making contact with us.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query regarding service fee linked on your account will be addressed with our regional credit office management team. Who will revert back to you within the next 48 working hours to address and provide resolution for concerns raised regarding this service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically thank you for making contact with us.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query regarding service fee linked on your account will be addressed with our regional credit office management team. Who will revert back to you within the next 48 working hours to address and provide resolution for concerns raised regarding this service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply22 Feb 2016, 12:20
Official
Hello dupmaster,
As discussed telephonically thank you for making contact with us.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query regarding service fee linked on your account will be addressed with our regional credit office management team. Who will revert back to you within the next 48 working hours to address and provide resolution for concerns raised regarding this service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically thank you for making contact with us.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query regarding service fee linked on your account will be addressed with our regional credit office management team. Who will revert back to you within the next 48 working hours to address and provide resolution for concerns raised regarding this service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,