SB
Sibongile B
1 reviews | Active since Nov 2014
02 May 2015, 08:38
Stupid Customer Experience Team
Dear Edgars Customer Experience Team. You are so useless at your job. This is the third time I am logging this complaint. It's been a month now and my payment information has not been amended. Please don't make me suffer because of your incompetency. This is the only account in my name and I paid it up March. Just update the damn profile and let me move on with my life. I am so angry I will never shop at any of the edcon stores. You take your customers for granted. You should fire the people on your payroll if they can't do a simple admin duty.
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Edgars's replyOfficial
06 May 2015, 08:50Hello BongiZAR,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your query was logged and the feedback provided from our accounts department, was that it was forwarded to ITC to amend your payment profile.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department directly on *** alternatively email accounts department directly at *** and you will then be advised accordingly regarding the process and time frame for the update.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your query was logged and the feedback provided from our accounts department, was that it was forwarded to ITC to amend your payment profile.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department directly on *** alternatively email accounts department directly at *** and you will then be advised accordingly regarding the process and time frame for the update.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply06 May 2015, 08:50
Official
Hello BongiZAR,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your query was logged and the feedback provided from our accounts department, was that it was forwarded to ITC to amend your payment profile.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department directly on *** alternatively email accounts department directly at *** and you will then be advised accordingly regarding the process and time frame for the update.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your query was logged and the feedback provided from our accounts department, was that it was forwarded to ITC to amend your payment profile.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department directly on *** alternatively email accounts department directly at *** and you will then be advised accordingly regarding the process and time frame for the update.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***