Struggling with closing your account.

Called on behalf of my mother in law who’s over 70. Jade assisted me very well, he even called her and transferred her to the relevant department. However she had to stay on hold until the call dropped leaving her stressed once again.

Her issue is she’s completely paid up her account, got confirmation from you guys that it’s paid up however you still call her and threaten to blacklist her. The poor woman is old, and no longer able to do as much, she’s been up and down going to your stores to fix this with no success.

I ended up calling but obviously 3rd party cannot be assisted.

Someone please resolve this, the last thing anyone needs is inconvenience, worse if your in your 70s. She’s paid up her account now please do your part.