Struggling to order my card

<p>I spend my entire morning to try and get hold of Edgars on the phone to order a replacement card. Number on the statements are useless. Requesting for your id number or account number and none MATCH with their options. After trying 3 times they just say GOOD BUY. I then phoned the number in the telephone directory just to be informed to phone Jhb numbers. The lady who answered the phone should not be a consultant on a phone as she does not have telephone manners. She gave me 3 Jhb numbers to phone. I tried to phone them all and phones were never answered. What do I do to order my replacement card to be send to my address. I am not going to stand in endless queues at Centurion to order one as it seems that only one person is working at customer services after 17h00. My office hours does allow me to go there. Do you want me as your client, if not I will cancel my account after more than 20 years with a good credit standing. I had a smash and grab in January and did not experience any of these problems with the other retail stores. Within 5 minutes I could order my cards to be send to me. This is NOT SERVICE, just agony to get a simple card from Edgars.</p> <p>Just to inform you that a week after I had my smash and grab I got my Pretorium Trust card. Without an id as they accepted a certified copy of my Id with the Police declaration. I think your company needs to get some tips from them what customer services are.</p> <p>Should I not get an immediate response I am going to the Consumer Protection Council to take this further and thereafter closing my account. I am in credit even if it is only R11. I did send an email to your office in Jhb and until now no one has even read my email. JUST ANOTHER CLIENT.</p>