Struggling to get Samsung Galaxy S5 Handset

Good Day,<br> <br> This is probably the 10th complaint I have to write AS THERE IS NO SERVICE WHAT SO EVER!<br> <br> Various reference numbers later I am still waiting for an acceptable feedback!<br> <br> My mother's details is H.J Harmse I.D Nr ***, Telephone Number *** or ***<br> <br> She has insured her Samsung Galaxy S5 with Edcon, it was ****** in December 2014.<br> <br> The claim was approved and she must make a co-payment of R800.00<br> <br> Now the problem that we have is that Edgars Vaal Mall does not have the Samsung S5 but it is available on MTN for R9995.00. <br> <br> We have been trying more than 3 months now and no luck, I am sure you get phones from MTN and Vodacom and why can't you get a phone? You don't even have the Samsung A Series in stock....<br> <br> We are more than willing to pay in the difference but the attitude in Vaal Mall is \we don't have it so you have to wait. To me this is really unacceptable as we pay the account promptly as well as the cell phone insurance. They are willing to assist you with a clothing item from another store but not a phone. I mean really....<br> <br> Just look at the complaints against your company and you do nothing to improve service...."