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fazlin S

1 reviews | Active since Sept 2017

28 Sept 2017, 15:10

struggling to get my debt settled even though I had insurance

I was retrenched in may I took all my paperwork including uif letter retrenchment letter affidavit etc to edgars in Kenilworth centre. Today is the 28th of September and my account is still in arrears. I also received a call today to ask why I haven't been paying my account which I always paid on time while I was working. I called customer services and went into Kenilworth centre branch numerous times to sort out this problem but still nothing has been done. I think this must be the worst customer service from edgars and something needs to be done about it because now I am worried that they might blacklist me. What is the point of taking out insurance on ones account and paying a fee if they can't sort this out after more than 4 months

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Replies (2)
Edgars
Edgars's reply28 Sept 2017, 16:23
Official
We have escalated the complaint to the Edgars Kenilworth centre management to address with regards to the Account protection plan claim that was filled in store and the outcome is still pending. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number Kind regards. Customer Experience Team Call Centre: ***
fS
fazlin S's update28 Oct 2017, 08:04
Reviewer Update
after months of struggling to get my debt cleared through my insurance on my account it has finally been sorted out. i just want to thank everybody at edgars kenilworth centre especially natasha for helping to sort this out, even though they were also waiting for hollard to make the payment on my account natasha was always the one that called me to let me know whats happening and to assure me that she is doing everything she can to make sure that my account is sorted out as soon as possible. so thank you very much natasha you were amazing.