Struggling to close account after paying settlement balance

I was given a settlement amount by Edgars and settled the account on 26 November 2020. I canceled Club services called many occasions to request paid up letter and the agent would say account balance is ZERO and a request has been sent for paid up letter and to close account . I even Received emails that my Edgars financial services are canceled.

This morning I received a statement showing a balance of R128 which also includes service fees, What is happening???????

Your services are poor, I no longer want this account active. I received such quick services with closing my Mr Price and Markham Accounts and paid up letters. But here at Edgars its taking me over 100 of minutes of calling and nothing gets done.

I am extremely upset!!!