1 reviews | Active since Oct 2013
Struggling to change surname
Good day <br> I have been struggling to get my surname change on my Edgars account for the past five years .I opened my edgars account when i was still single. However i have been married for fve years now and struggling to change my surname everytime i am told to go into the store with my marriage certificate and id which i everytime do and they fax it off to headoffice,however up until today my surname is not changed on my account.The joke is i have been signing my new surname whenever i make a purchase on my account and to my horror nobody noticed this,which means anybody can go and purchase on my account and nobody will even check my info.This is absolutely pathetic...Edgars you are really not the group you where before when i opened my account your customer service definately stinks...and to think that i am a loyal customer for almost ten years ......
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as requesting to have your surname changed should not be a frustrating experience.
We have been advised by the accounts department that your marriage certificate was received and your surname changed to Leitch as per your request.
Again we do apologise for the inconvenience and can assure you that your surname has been updated accordingly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as requesting to have your surname changed should not be a frustrating experience.
We have been advised by the accounts department that your marriage certificate was received and your surname changed to Leitch as per your request.
Again we do apologise for the inconvenience and can assure you that your surname has been updated accordingly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team