Struggle with refund

Item: Edgars
Rating: 1
Author: Maya H

I made an over payment on my Edgars account. I immediately reported it and requested a refund. After various calls and emails and sending through certified documents 14 times this matter is still not resolved.

Helpful (0)

Replies (2)

Edgars's replyOfficial

15 Aug 2018, 08:44

Thank you for making contact with us.

Please be advised your query is already with our refunds team who will revert to you within the next 48 working hours to confirm resolution.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Relations Team

***

Best regards,

Edgars's reply15 Aug 2018, 08:44

Official

Thank you for making contact with us.

Please be advised your query is already with our refunds team who will revert to you within the next 48 working hours to confirm resolution.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Relations Team

***

Best regards,

Maya H's updateReviewer Update

27 Aug 2018, 11:03

Goodday, it is now another 2 weeks later without any feedback or resolution. In total 8 weeks! Please advise!

Maya H's update27 Aug 2018, 11:03

Reviewer Update

Goodday, it is now another 2 weeks later without any feedback or resolution. In total 8 weeks! Please advise!