Struggle to open a simple account at Edgar's/pathetic service from edcon

I simply app**** for an Edgar's account online no submitted bank statements my I'd pay slips everything everyday I need to beg them to call me at 14:30pm I did get a call after one and a half weeks of fighting with them as everyone promised to call and nobody calls. So Mpho at edcon took almost 60min to complete my online application was going to call back with the outcome guess what two days later I still didn't get an outcome.

On the call he advised me that Edgar's owes me R400 and something I sent an email on how to get a refund and I'm being ignored. I am so disappointed in this service and in Edgar's honestly, I would have thought that its a quality brand but the service is pathetic. Its a nightmare to open the account they have this pamflet advertising to SMS guess what nobody called they simply treat u like ****!!!!!