Strangs debits appearing on my Edgars account

Strange debits appearing on my Edgars account<br> NO.1 I have not received a statement from Edgars since Jan 2015 I dropped off their system. NO 2 accessed my account via the internet and to my surprise I noticed strange debits coming off for airtime since Jan 2015. This is not the first time that I have to spend my valuable time trying to figure out where the instruction came from to debit my account. NO 3 Simple instructions to remove a cell phone insurance cannot be executed accurately. NO 4In 2014 I lost out on insurance even though I was paying for two years they did not update the inm number when my phone was swopped so I was paying on a old phone and when I brought the new phone in for repair they said the phone was not insured. The battle went on for 1 year and still they could not understand where they went wrong and it all ended up that I was the loser because of their in competence.POOR SERVICE I am spending hours on the phone trying to resolve your staffs in competencies, but you also charging me airtime I never purchased. I am determined to raise my concerns with the OMBUDSMAN for short term insurance as this is totally unacceptable edgars books needs to be audited<br>