AN
Anreth N
1 reviews | Active since Jul 2015
02 Sept 2015, 14:51
store staff incompeteant
A month ago I repoerted my phone ****** at edgars having insurance, they assured me I will have my new phone in a few days, goimg back they advised me to pay my acc which was in arrears and said when I pay it up I can get my phone. I then did that. Went back to edgars, the poor service that I'm still receiving is disgusting they told me saturday that they send my documents away on monday and by today I will get my new phone, when I called them they never sent anything away and now telling me they sent it an hour ago I must follow up on monday . I've spoken to manger darryl, store consultants marlon bazier and rene and all three of them are so poor at their service level they are truly idiots
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Edgars's replyOfficial
04 Sept 2015, 15:21Hello anreth,
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please note the matter has been referred to the store manager as that is not the type of service that indicates our standards. Please note you did not provide us with your account details so we may follow up with Finrite. However, the store manager will do all he can to resolve this matter.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please note the matter has been referred to the store manager as that is not the type of service that indicates our standards. Please note you did not provide us with your account details so we may follow up with Finrite. However, the store manager will do all he can to resolve this matter.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply04 Sept 2015, 15:21
Official
Hello anreth,
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please note the matter has been referred to the store manager as that is not the type of service that indicates our standards. Please note you did not provide us with your account details so we may follow up with Finrite. However, the store manager will do all he can to resolve this matter.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please note the matter has been referred to the store manager as that is not the type of service that indicates our standards. Please note you did not provide us with your account details so we may follow up with Finrite. However, the store manager will do all he can to resolve this matter.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***