1 reviews | Active since Feb 2015
Store Manager very bad client service skills
The Store Manager of Edgars Centurion Mall - Lucas Mapanga has such a bad attitude towards customers.<br> <br> First of all I had an account with edgars, never missed a payment always on time, and still a very good Edgars customer up until this incident.<br> <br> I was wanting to buy new track Adidas tekkies and couldn't find my size, wandering around the floor looking for some assistance I decided to go to the management, just to get this Lucas guy telling me that they do not have anyone on the floor to help me.<br> <br> After about 30+ minutes of up and down, someone eventually came and went to look for my size.<br> <br> There are 2 big black signs stating that when you need assistance, just ask your nearest attendant/ edgars employee.<br> <br> What a joke.<br> <br> Worst Edgars service I ever got.<br> <br> Please check your training schedules for Managers and assistant managers and make sure they do know what good client service is!!
We tried contacting you at 02:16 PM but we couldn't reach you.
Thank you for notifying us of the unpleasant shopping experience. Please note Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. High management will be notified of this query as store managers should lead by example and go the extra mile for our customers.
We assure you all concerns raised on this query will be addressed accordingly and corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below
number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 02:16 PM but we couldn't reach you.
Thank you for notifying us of the unpleasant shopping experience. Please note Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. High management will be notified of this query as store managers should lead by example and go the extra mile for our customers.
We assure you all concerns raised on this query will be addressed accordingly and corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below
number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***