Store manager takes no responsibility
<p>The store manager at the springs Mall is pathetic. I stood on one of those magnetic pins that they pin onto the clothes. It went right through my shoe and into my foot. We call the store manager. His name is Vernon and tell him I stood on the pin. The first thing he says is " it from shoplifters we have a problem with shoplifters" so we say to him, " please will you make sure you cleaners and employees check for these in the floor" he replies " my store is clean, it's from the shoplifters." He gave no apology or didn't even ask if I was ok. All he could do was blame the shoplifter. He took no responsibility for his store. By. Laming the shoplifters he was pretty much saying it's not my fault you stood on the pin. I even said I will write e review on hello peter and phone head office customer care to complain. His reaction was go ahead. </p> <p>All I wanted was an apology and I still walked out of the store without an apology so much for customer is king. I will not support them at all.</p> <p>What if a child stood on the pin? </p> <p>Very disgusted. </p>
We have escalated the complaint to the Edgars Springs mall Mall management to address as our valued customer is not happy that the superior in store did not apologised to you after you were injured in store, instead he blamed the incident on shoplifters. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Springs mall Mall management to address as our valued customer is not happy that the superior in store did not apologised to you after you were injured in store, instead he blamed the incident on shoplifters. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect us.
Kind regards,
Customer Experience Team
Call Centre: ***.
