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bri-anne franz
1 reviews | Active since Aug 2011
14 Dec 2015, 12:07
Store manager doest deserve her title
Store manager with bad attitude. Is it because im coloured. Im not her child and i know cpa. I only wanted to exchange the item but now i want my money. I bought a puma ladies jacket 2 months ago it was 400 or 500 cash. I always do buy it there. And it last me up to 5 years. So i dont understand why stitching came loose. I dont want anything from edgars again. Ever i want my money otherwise im going futher with this. I told anna i want to exchange i dont have mx slip anymore she screamed and refuse. I ask to phone customer service she gave me the numbr and said go phone at your home i cant use her phone amd she walk out on me thats the manager. No way i want my money
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Edgars's replyOfficial
16 Dec 2015, 12:35Hello briannefranz,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days and if its branded items within 6 months.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days and if its branded items within 6 months.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Dec 2015, 12:35
Official
Hello briannefranz,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days and if its branded items within 6 months.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that: there is a proof of purchase, the item is in its original condition and it is within 30 days.
We understand that there might be items that have a quality and manufacture's default but a proof of purchase is required for us to assist. The proof of purchase serves as proof that the item was bought with us, for auditing reasons and to check whether it was returned within 30 days and if its branded items within 6 months.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***