1 reviews | Active since Sept 2015
Store closes early, no feedback on reason why
After confirming that the Rosebank store was open until 7pm on both the Edgars, and the Rosebank Mall websites, I had arranged with my wife to meet me there after work on 15 September. When we got there just after 6pm the store doors were already closed (the time on the doors also said 7pm closing time). Staff at the store said they had changed their hours. After this I went to the information Kiosk at the mall and they said they were not aware of any change in the trading hours of the store.
I raised the issue on Facebook hoping to get a response on why the store closed early. Edgars responded with: "our apologies! We are finding out for you!!". I have followed up on Facebook twice regarding this and have still not received any response from Edgars on why the store closed early (the mall trading hours still show as up to 7pm on Fridays, your website no longer shows edgars in rosebank).
I no longer trust you to respond, or your stores to be open. Guess I'll just shop at another store?
We have escalated the complaint to the Edgars Rosebank Mall management to address as our valued customer is not happy that the store was closed early preventing you to be able to make a purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Rosebank Mall management to address as our valued customer is not happy that the store was closed early preventing you to be able to make a purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.