TG
Terina G

1 reviews | Active since May 2016

03 Nov 2022, 08:54

STORE CARD DOES NOT WORK AT CLICKS AS PER EMAIL SENT TO CUSTOMERS

Edgars - RCS Group I have reached the end of my frustration and I am appalled at the pathetic service ever since RCS has taken over I received an email stating that you can use your Edgars Card at the Clicks Retailer. The card did not work and I had sent an email to the customer care department. I got a response back stating that the problem is resolved and I can use my card at the retailer being Clicks. So I go there yesterday and WOW, the card still does not work!!!! Will I be compensated for ALL my inconvenience????? Shouldnt all retailers be tested before telling customers that the cards are accepted for payment????? DO YOURSELF A FAVOUR AND ABANDON ANY RCS AFFILIATED SHIP!!!

0
Replies (1)
Edgars
Edgars's reply04 Nov 2022, 09:14
Official
Good morning Terina,

Thank you for taking my call and I appreciate your time.

We are sincerely sorry for the experience you have encountered and for the inconvenience and frustrations this has caused.

The matter has been escalated to our management team and final feedback will be provided to you.

Thank you and stay safe.