1 reviews | Active since Jan 2016
Stop treating clients like *******
I wrote to Edgars on the 25th Feb on their Facebook page and they have not given any feedback that makes sense!<br> <br> I went to their branch at the boulders to do some shopping to my surprise as I was leaving I was stopped at the door and their security guard asked to search my handbag, When I spoke to the manager Siphiwe he said its a law by Edcon that they must search customers handbangs. I sent the msg on Facebook about this and I was asked to give my contact details however until today nothing has been done!<br> <br> Edgars treats clients like ******* and **** because they don't even care about giving a response to this so clearly this is how they treat paying clients, Its a disgrace and I will not be shopping there ever! I believe that such a brand must be boycotted! I am a paying client and I get treated like a thieve and the branch manger implies that the people who shop there are ******* and I get no response!<br> <br> People are still being searched and EDCON EDGARS doesn't give a rats ass all they care about is our money they don't care about violating our privacy... searching my handbag! WACK!
Thank you for reporting your service experience at our Edgars The Boulders store.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised this is one of the procedures Edcon follows in store, the security guards are allowed to randomly search a customer's handbag. This process is certainly not meant to offend any of our loyal customers. However a female security guard was supposed to be present at the door and if a ladies handbag was searched it was to be done by a female guard. We have addressed this matter with the store manager and we subsequently received feedback confirming that a fix will be implemented. We must apologise for the frustration and inconvenience caused
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for reporting your service experience at our Edgars The Boulders store.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised this is one of the procedures Edcon follows in store, the security guards are allowed to randomly search a customer's handbag. This process is certainly not meant to offend any of our loyal customers. However a female security guard was supposed to be present at the door and if a ladies handbag was searched it was to be done by a female guard. We have addressed this matter with the store manager and we subsequently received feedback confirming that a fix will be implemented. We must apologise for the frustration and inconvenience caused
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,