Stop Harassing Your Clients!!!!

I have an overdue account with Edgars, which fell into arrears, after my child got ill (we had to make provision for all the medical treatments that was required, so we paid a little less on our monthly Edgars account). I went into a down payment agreement with Edgars and am settling the final payment at the end of this month. However, I have been harassed with numerous phone calls daily from your call centre continously requesting payment, after I already made a payment on the 26th of August. This is a monthly occurrence!!

If I did not make any payments or neglected to do so, then it warranted a call from your call centre to request payment. However this is not the case!!! Please go and harass your client's who owes you thousands of rands, and who does not pay you a dime!!

Instead of your *********** staff harassing me and my family daily for payment, could you please look into your systems, and check your call logs. Surely you should keep track of all the calls that are made!?? Instead of always harassing me, could you provide me with updated statements??? I constantly have to request one, and then I still do not receive anything. WHY!!!???

For months you have been charging me for airtime, and ridiculous cellphone subscriptions and charges, which I have not signed up for. Now I am paying back money for something I did not have or benefited from. I only requested cell phone insurance from you, and it certainly did not have these charges listed on the document which I received.

Not only do you harass people, but you are blatanly ********* and expect your clients to turn a blind eye, and pay for charges that was not requested. Please look into this matter, as I am now logging a complaint with the Consumer Protection Act and I will present them with all the old statements that I have on file, reflecting all the charges which you ********ly charged, which I now have to pay for. I will also provide them with all the payments which I have made monthly to you, and will also provide all the call logs from your call centre harassing me constantly for payment after I have already done so.

I expect an explanation as to the charges that ended up being charged on my account. Please show me where I requested these, and where I signed or authorised it.

I see too many of the same complaints on Hello Peter. You leave a very bad taste in our consumers mouth, with your incompetence and *********ness.