STOP HARASSING ME
I keep continuing to receive calls from ***. <br> This number has been linked to Edgars' call centre. <br> But when I pick up, the caller just hangs up without a word. <br> I suspect this might be an automated leading call for which a call centre operative needs to pick up and then continue the discussion. <br> <br> This system is however flawed. Please correct this matter urgently.<br> You are losing customers and revenue because of this.<br> <br> I personally have been phoned more than 10 times today only. <br> I have blocked the number, but still get the missed call messages. <br> This is unacceptable and if it continues, I will stop buying from Edgars out of principle. <br> <br> I pay my bill every month and on time, so I need not be contacted for anything. <br> Please remove me off your contact list.<br> <br> I would appreciate a response from Edgars to this post either confirming the matter has been sorted or my number has been removed from the list.
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Edgars's replyOfficial
15 Apr 2016, 09:48Hello MARTSSTEYN,
We must apologise for the telephonic calls your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic calls your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply15 Apr 2016, 09:48
Official
Hello MARTSSTEYN,
We must apologise for the telephonic calls your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic calls your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,